Death of a Loved one

The death of a loved one is one of the most profound and life-altering losses a person can experience. It often brings a deep sense of emptiness, shock, or even disbelief—especially in the early days. The relationship we had with the person, the role they played in our life, and the meaning we placed on their presence all shape how we grieve. It can feel like the ground has shifted, like life as we knew it has been irreversibly changed.

Grief after a death can show up in waves—sometimes sharp and overwhelming, other times quiet and aching. There's no timeline for how long it lasts, and it can resurface years later in unexpected ways. People may feel sorrow, anger, guilt, or even relief, and all of those emotions are valid. What matters is acknowledging the pain, finding ways to carry the love forward, and allowing space for healing, in whatever form that may take.

 

Grief Reactions

Grief can stir up a wide range of emotional, physical, cognitive, and behavioral responses. Here are some common reactions people may experience when grieving:

Emotional Reactions:

  • Sadness, despair, or intense sorrow
  • Anger or irritability, sometimes directed at others or at the person who died
  • Guilt or regret (e.g., “I should have said more…”)
  • Numbness or emotional detachment
  • Anxiety or fear about the future or additional losses
  • Loneliness or longing for the person or life that’s gone

Physical Reactions:

  • Fatigue or exhaustion
  • Sleep disturbances (insomnia, vivid dreams)
  • Changes in appetite or weight
  • Physical pain or tension (e.g., headaches, tight chest)
  • Weakened immune response or increased illness

Cognitive Reactions:

  • Difficulty concentrating or remembering things
  • Confusion or forgetfulness
  • Preoccupation with the loss or intrusive memories
  • Questioning beliefs or worldview
  • Sense of disorientation—feeling like life is surreal

Behavioral Reactions:

  • Social withdrawal or isolation
  • Avoidance of reminders of the loss—or, conversely, clinging to them
  • Changes in routines or roles
  • Crying spells or emotional outbursts
  • Seeking meaning through rituals, journaling, spiritual practices

Everyone grieves differently, and the intensity and duration of these reactions can vary greatly. There’s no “right” way to feel—whatever you or someone else is experiencing is valid.

When Someone Dies: What to do next

Losing a loved one is an emotional and overwhelming experience. Alongside grief, there are practical matters that need attention, from notifying authorities to arranging a funeral. This fact sheet provides a guide to help navigate this difficult time with care and clarity.

Immediate Steps

  • Notify Authorities – If the death occurs at home and was unexpected, call emergency services. If it was expected, contact the doctor or hospice care provider.
  • Arrange Transport – If the death occurs outside a hospital or care facility, a funeral director may need to arrange transportation.
  • Secure Important Documents – Locate key documents such as the will, birth certificate, and insurance policies.

Registering the Death

  • In Australia, a death must be registered with Births, Deaths and Marriages in the relevant state or territory.
  • You will need to provide personal details of the deceased, including their full name, date of birth, and place of death.
  • The death certificate is an official document required for legal and financial matters. The funeral director can assist with this process.

Planning the Funeral

  • Funeral arrangements can be made with the support of a funeral director or directly with the deceased’s family and friends.
  • Consider whether the deceased had a prepaid funeral plan or specific wishes outlined in a will or discussion.
  • Options may include burial or cremation, service locations, music, readings, and cultural or religious preferences.
  • Some families hold a memorial service instead of a traditional funeral, allowing time for reflection and celebration of life.

Handling Legal and Financial Matters

  • Notify banks, insurance companies, and relevant agencies of the death.
  • If there is a will, the executor will manage the estate’s distribution. If there is no will, intestacy laws will determine asset distribution.
  • Contact the superannuation fund to check on any entitlements for beneficiaries.
  • Finalize debts, close accounts, and check for outstanding bills or payments.

Emotional and Practical Support

  • Grief can be overwhelming—reach out to bereavement services, counselors, or support groups if needed.
  • Family and friends can provide emotional support by offering companionship, meals, or assistance with practical matters.
  • Government and charity organizations may offer financial assistance for funeral costs if required.

 Download this Fact Sheet or request printed copies for your workplace, office, or school.

Let’s Talk  

Because healing starts with Support.

NALAG's FREE National Grief Support service is available by:

TELEPHONE

Telephone Support with a dedicated Grief Support Volunteer for the duration of your support.

Face-to-Face*

Face-to-face Grief Support is available -  at the NALAG Centre in Dubbo and Mudgee and by arrangement in the Hunter areas - for adults + children.

Online

National FREE Online Grief Support is available to children and adults by our trained Grief Support Volunteers

Getting Help

Referrals

Referrals to NALAG Grief Support are accepted through:

  • Self-Referral
  • GP’s
  • Mental Health
  • Hospitals

Early Response

The NALAG Early Response (ER) Team is dedicated to providing immediate support to individuals affected by sudden and unexpected incidents involving injury or death. Our trained volunteers and counsellors are here to help you navigate through the initial shock and trauma. 

Locations

NALAG Grief Support has branches in Dubbo, Mudgee, Hunter and Sydney regions. NALAG Head Office is located at 7 Welchman Street, Dubbo NSW 2830.

Cost

NALAG Grief Support is a not for profit organization funded by Western Area Health. NALAG Grief Support provides loss and grief support to all people regardless of race, religion and financial circumstances and provides Grief Support FREE of charge.

Hours

NALAG Grief Support may not be available around the clock. However, we understand the importance of being accessible when you need us most. Here are our current operating hours:

Dubbo Centre for Loss & Grief:

  • Monday to Friday: 9:00 AM - 5:00 PM (Excluding Public Holidays)
  • Appointments for other times may be negotiated.

Mudgee Centre for Loss & Grief:

  • Monday to Wednesday: 9:00 AM - 8:00 PM (Excluding Public Holidays)

While we strive to respond to inquiries as swiftly as possible within our operating hours, please feel free to reach out to us through our online contact form outside of these times. We will get back to you as soon as we can during our next business hours.

Due to the individual nature of the support person and client arrangement, times may be negotiated outside of office hours for online and telephone support. This can be discussed with your when you enquire for support.

How to Reach Us

Please contact us on 02 6882 9222 and our staff will be pleased to discuss your needs and answer any questions you may have.

NALAG Grief Support is UNABLE to provide a crisis service.

If you or someone you know needs urgent support, please contact a crisis support service such as:

  • Lifeline

    Lifeline

  • 13yarn

    BYARN

  • kidshelpline

    Kids Helpline

  • Beyondblue

    Beyond Blue

    Enter description text here.

Always call 000 (triple zero) in an emergency.

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